Impact of Communication on Work Productivity in Construction Industry


  • Khairul Firdaus Ne’Matullah Universiti Selangor
  • Siti Aisyah Roslan Universiti Selangor
  • Lim Seong Pek Universiti Selangor


language barriers, communication, construction industry, productivity


The need for effective delivery in language has always been given emphasis among speakers. The process of transferring accurate and concise information has proven to be closely related to work performance and progress for any field. Furthermore, the presence of technology in today’s communication has made daily life routines much more straightforward. However, some forms of communication require face-to-face interaction in order to prevent miscommunication and misunderstanding. This study was carried out to determine effective language delivery among site engineers working in construction sectors from selected states in Malaysia. The study created an overview of how communication affects productivity in completing tasks on time. An online survey was conducted through social media on construction site supervisors around Malaysia in getting their feedback related to the medium used to communicate with their co-workers and the importance of the English language for communication in the construction industry. Results indicated that language barriers had affected workers’ productivity. The lack of effective delivery of information and delivery of instruction caused delays in project delivery in the sector of construction in Malaysia.

Author Biographies

Khairul Firdaus Ne’Matullah, Universiti Selangor

Centre for Foundation and General Studies

Siti Aisyah Roslan, Universiti Selangor

Centre for Foundation and General Studies

Lim Seong Pek, Universiti Selangor

Faculty of Education and Social Sciences


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