Impact of Communication Barriers on Organizational Outcomes: A Case Study on Logistics Companies
Keywords:
Communication Barrier, Organizational Outcomes, Organization culture, Satisfaction, Productivity, Turnover, LogisticsAbstract
This research aims to study the impact of communication barriers on organizational outcomes in the context of a logistics company in Thailand. This research is a quantitative research. Studies were conducted with a sample group 112 respondents from the logistics company in Bangkok (Thailand), selected through non-probability sampling technique. The research tool used was a questionnaire. The statistics used in the research were Mean, S.D., Correlation and Regression Analysis. The results of the study has shown that communication barrier that influence the overall organizational outcomes in logistics companies in Thailand are consisting of organization culture, employee satisfaction, employee turnover intention and productivity with a statistical significance level of 0.05. Effective communication is a vital business process that can enhance organizational outcomes positively. Conversely, when communication within the organization is hindered by barriers and problems, it can significantly diminish the organization's performance and efficiency. Therefore, it is essential for corporate executives to use various strategies to increase work efficiency in every part of the organization.
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